A contact center for small businesses to large corporate groups
Making a call to ask questions, solve a problem or make a complaint is a well established reflex. Every call is a lever for customer satisfaction and loyalty.
Providing value
Reinvent your customer relationships with every call
Here's a universal truth: all calls received by a company, from the smallest to the largest, are business opportunities if they are handled properly.
For all infrastructures
Setting up a contact center can be useful as soon as a company has at least one telephone line.
Constant flexibility
A high-performance contact center adapts to all interactions and all teams. Each call follows its own scenario.
Total customisation
There are hundreds of use cases for a contact center. With Sewan, you can easily customise your tree structure.
The first steps : our Contact Experience solution
Enhanced customer experience
The entire call process can be controlled and customised to handle each request as efficiently as possible. By handling every call, a positive customer experience can easily be achieved.
Simplified deployment
Contact Experience is a solution that is compatible with all existing infrastructures. It is easy to install and completely autonomous. The Sewan teams, experts in the solution, are always available to share their knowledge.
Total flexibility
A high-performance contact center must be able to adapt to variations in each team's activity. Teleworking, call peaks, crisis situations and even last-minute changes... Anything is possible and every scenario can be modified in real time.
Advanced statistics
To add even more value to each customer interaction, you need to be able to analyse the data. Our Contact Experience solution is designed with a whole range of advanced statistics to optimise every action.
All the telephony for professionals
Simply control all your telephony
A contact center solution such as Contact Experience can be combined perfectly with other corporate telephony services.
It's compatible with a contact center
Sophia, the Co-pilot for Partners