The Cloud and Telecoms glossary
To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.
IVR
The Interactive Voice Response is a solution that aims to improve the quality and efficiency of your telephone reception. Processed and qualified upstream, incoming calls are directed straight to the right information, the right person or to a dedicated voicemailbox.
Sophia, the Co-pilot for Partners