The Cloud and Telecoms glossary
To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.
Incident Management
Process in charge of the life cycle management of all incidents. Incident management ensures that normal service operations are restored as quickly as possible and that the impact on the business is minimized. (Source ITIL 2011)
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