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The Cloud and Telecoms glossary

To simplify Cloud and Telecoms, we also need to be able to explain them clearly and concisely. Find the definition of the most common terms used in our business.

All
Internet and Networks
Voice and collaboration
Cloud services

CRM

Customer relationship management (CRM) is the set of tools and techniques designed to capture, process and analyze information about customers and prospects, with the aim of building loyalty by offering or proposing services. By extension, it often refers to business software dedicated to customer relations.

Related definitions
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Sophia, the Co-pilot for Partners

Integrated automation that makes all the difference.