Another dimension of customer relations
From small businesses to large groups, customer relations need to be nurtured... and with the right tools, it's always easier!
Turnkey
A universal need
More than ever, customers continue to use the telephone to contact customer services. So it's all about using the best tools to enhance their positive experience and handle every request simply.
Flexibility
Our Contact Experience solution has been designed to adapt to every type of infrastructure. Deployed in plug & play mode, it can be used immediately and is ready to offer another dimension to customer relations. For very small teams, large call centers or companies with variable working hours, Contact Center adapts to all existing uses.
Customisation
Flexibility also means customisation. Each tree structure, each call forwarding, each time slot can be adapted with just a few clicks and in real time. Our teams of experts are on hand to provide training and support as you learn how to use and customise the Contact Experience solution.
SaaS
Contact Experience is a SaaS solution. It is entirely flexible and scalable, with features that can be developed to keep pace with changes in usage. It is part of the wider Unified Communications package, helping to transform customer relations.
Technology at the service
of customer relations
What make us different
Voice is in our DNA
When Sewan started out in 2007, it was with the momentum of VoIP. Today, business communications are just as vital as ever, so we're constantly striving to innovate.
A dedicated project team
To help you with all your projects using Contact Experience, we have an entire team dedicated to the subject: from product knowledge to support during customer meetings.
Unified Communications
One of the promises of Unified Communications is to centralise the wealth of complementary technologies and turn them into a high-performance tool. Sewan helps you deploy them in your company
Simplicity first
We have always been convinced that performance is not a question of complexity... quite the contrary! All our solutions are kept as simple as possible to maximise their benefits.
Our solutions
Solutions for every business
When we think of call centers, we think of large companies... However, customer relations can be optimised even if there is only one point of telephone contact.
Find the right solution for you
Key figures
Turning every call into an opportunity
1
A complete team dedicated to Contact Experience
280
Projects launched each month on average
12
Advanced IVR tree templates
Testimonial
Going further with UCaaS
Sophia, the Co-pilot for Partners