With Smart Record AI, reinvent call recording with AI

A new building block in the Sewan Hosted Telephony ecosystem

As the first solution to integrate artificial intelligence into Sewan's Hosted Telephony offering, Smart Record AI is a game-changer! This solution is aimed at small, medium and large businesses alike, offering them the possibility of automating, analyzing in real time and securing call recordings in a totally new way.

As part of our ongoing innovation strategy, Smart Record AI integrates seamlessly with Sophia, Sewan's centralized SaaS service management platform. Each user can manage and analyze call recordings from a single intuitive dashboard, secured by a dedicated rights profile.

The solution is equally well-suited to small organizations looking to improve their internal processes, and to large enterprises requiring rigorous regulatory compliance. Smart Record AI is a powerful and innovative solution for all, at the service of customer relations.

Key features and functionalities of Smart Record AI

Smart Record AI stands out for its advanced features that place automation and artificial intelligence at the heart of telephone record management. Here are the key aspects that make it an indispensable solution:

1. Intelligent conversation analysis: Thanks to artificial intelligence, every phone call is analyzed in depth to extract automatic summaries, dynamic transcripts and actionable insights. In particular, AI is able to detect the mood of callers during the conversation, offering a finer understanding of interactions. Users can thus better understand their customers' needs and adjust their strategy and discourse accordingly.

2. Recording automation: No more human errors or lost critical calls. With Smart Record AI, the management of telephone recordings is fully automated, and can be done automatically or on demand. This allows companies to focus on what's most important: improving their customer service. Recordings can also be triggered on demand, offering total flexibility according to your needs, while systematically informing callers when a recording is in progress.

3. Centralized media library: All your recordings are stored and accessible from a centralized media library, easily searchable via our Sophia platform. This organization makes it possible to quickly find the recordings you're looking for, and to optimize their management. To ensure full security of recordings, a specific rights profile has been developed: only people with this profile can access recordings.

4. Full GDPR compliance: We know how crucial personal data management is for businesses. Smart Record AI is a solution designed to be fully compliant with GDPR requirements. Every aspect of the solution has been validated by an external legal firm. Records are stored on a 100% European infrastructure, guaranteeing their security and the confidentiality of information.

5. Integration with the Sewan ecosystem: As a solution 100% developed by Sewan, Smart Record AI integrates perfectly with all our Hosted Telephony services and other associated equipment. This guarantees rapid adoption and seamless integration with existing tools. This panel of complementary Hosted Telephony solutions enables us to offer ever more advanced uses: IVR, CRM, Softphones, AI...

Key User Benefits for Businesses

For both small and medium-sized businesses and large enterprises, Smart Record AI offers multiple advantages that address a wide range of professional needs:

1. Significant Time Savings: The automation of call recording and analysis allows teams to save valuable time. There is no longer a need to manually search for recordings or analyze them one by one. Everything is handled automatically by artificial intelligence and available in real-time within Sophia.

2. Improvement of Internal Processes: Sales, Support, or even Management teams can rely on accurate and reliable data from calls to adjust their internal processes. For example, teams can identify recurring points of satisfaction or dissatisfaction in customer interactions and adjust their practices more efficiently: refining sales strategies, improving sales scripts, or optimizing customer service responses.

3. Real-Time Data Utilization: Thanks to the availability of immediate insights, managers and their teams can adjust their communication or practices in real-time based on phone conversations. This enhances responsiveness to customers and improves decision-making to strengthen customer relationships.

4. Compliance Optimization: With a GDPR-compliant solution, businesses can rest assured knowing that their recordings are secure and handled according to the strictest data protection standards, including 100% European hosting.

5. Ease of Integration and Management: Since Smart Record AI is fully integrated into the Sewan Hosted Telephony ecosystem, managing the solution is simplified, whether for a small business using a standard CRM or a large enterprise with a more complex IVR. Everything is managed from the centralized Sophia platform, ensuring a seamless and consistent user experience.

Discover Smart Record AI now

With the launch of Smart Record AI, we aim to integrate our partners into an ecosystem dedicated to enterprise telephony, offering innovative solutions for a wide range of needs and advanced uses.

Contact our team today for a personalized presentation and find out how Smart Record AI can be integrated into existing infrastructures and boost team performance.