Call Routing: Discover Call Flow

Inbound calls are a key part of customer relationships, but poor management can quickly impact caller satisfaction and team productivity. Long wait times, misrouted calls, lack of visibility… These are common issues—and they’re avoidable.

With call flow, you get a powerful tool that automates and structures call reception and routing, ensuring fast and efficient call handling.

Call Flow: simplified call management

Companies of all sizes face recurring challenges with inbound call handling: misdirected calls, wasted time, overwhelmed reception...

With call flow, these issues disappear thanks to:

• A no-code visual builder: Create and update your call flows in just a few clicks—no technical skills required.
• Smart call routing: Automatically direct calls based on business hours, team availability, or the nature of the request.
• Fast deployment: Use preconfigured templates to quickly set up your business telephony.

A Solution for Every Industry

Whether you’re a small business or a large enterprise, call flow adapts to your structure and business needs. Here are a few practical use cases to help you picture it:

Customer Service: Direct each call to the right person

Your customer service handles a high volume of calls and needs to provide quick, smooth responses.
✅ With an interactive menu, customers are automatically routed to the appropriate department, reducing wait times and avoiding misrouting.

Multi-site Company: Centralize and automate your reception

You operate across several locations and want to standardize call handling while optimizing call distribution.
✅ Thanks to personalized scenarios, calls are routed to the right office or colleague, ensuring consistent and efficient service.

Internal IT Service: Automate technical support

Your IT department receives frequent repetitive requests (password resets, locked accounts, basic assistance).
✅ With a dedicated IVR, users can access automated responses or be routed to the right technician, easing the load on your support team.

Sales Department: Never miss a lead

Your sales team handles important inbound calls, but reps aren’t always available to answer immediately.
✅ Thanks to Call Groups integrated into call flow, each call is automatically distributed to an available rep—ensuring no opportunity is missed.

Why choose call flow?

• Improve your phone reception: Route calls more effectively to reduce wait times and avoid misrouting.
• Boost productivity: Automate processes and streamline call handling.
• Stay in control: Configure your call flows independently with an intuitive, flexible interface.

Ready to get started?

Call flow helps you enhance inbound call management, optimize the customer experience, and maximize business opportunities.

Contact our team today to schedule a demo and explore the solution in detail.